FAQs
A non-refundable $50 booking fee is required to schedule an appointment greater than 1 hour. This fee is deducted from your total amount owed at the time of your appointment.
Any changes, including cancellations, must be made before 48 hours of your scheduled appointment time. If you fail to cancel or change within 48 hours, you will forfeit your booking fee.
Gift cards must be presented at the time of booking.
They have no cash value, may not be converted to credit, and are nontransferable.
They are not redeemable after the expiration date.
We recommend arriving 5 to 10 minutes before your appointment to find parking. You will receive a coupon that covers your first hour of parking.
Any client that does not show for a scheduled appointment or cancels the same day (within 24 hours) will forfeit their booking fee. The client will also be required to pay for any future appointments in full before rescheduling.
Arriving late may require us to shorten the treatment’s length to avoid inconveniencing other clients.
Please silence cell phones.
No outside food or beverage are permitted inside the spa.
There is limited space; avoid bringing other people, as they cannot wait in the suite.
Please do not bring children, babies, or pets.
Only the client receiving a service is allowed in the treatment room no exceptions.
Heavenly Wellness Studio is not responsible for lost or stolen items. Please keep all personal items with you.
Yes, it is at the spa’s discretion to stop or refuse a service if the service provider feels unsafe, mistreated, or harassed (verbally or physically), or if the service is not appropriate for the client based on consultation information, medical history, injuries, or composition.
Yes, all service prices are subject to change without notice.
No, there are no refunds for products or services.